Terms and Conditions

Acknowledgment and Acceptance of Terms & Conditions

These terms and conditions govern the use of www.satisfinefoods.com.au (“the website”) and the purchase of any goods from it. The website is operated and managed by Satisfine Foods Pty Ltd. ABN 66 108 915 902. If you need more assistance you can always contact our customer service team on (02) 9669-5500 between 8:30am – 4:30 pm AEST Monday to Friday (excluding public holidays), or via our contact us page Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms & Conditions”). Satisfine Foods reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms & Conditions.

Disclaimer

The information contained on the website is provided by Satisfine Foods in good faith. To the best of Satisfine Foods knowledge, the information is accurate and current. However, Satisfine Foods and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders (“Satisfine Foods Associates”) do not make any representation or warranty as to the accuracy of completeness of the information. To the fullest extent permitted by applicable law, disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Satisfine Foods makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. You expressly acknowledge and agree that Satisfine Foods does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Satisfine Foods is therefore not liable for their opinions or their behaviour, including any information or advice provided by them, or any defamatory statements made by them, or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with “Limitation of Liability”, Satisfine Foods will not be liable to your or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you through the website.

 

Product Information

Prices of goods & services, delivery and other charges displayed on the www.satisfinefoods.com.au website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. Some products on www.satisfinefoods.com.au may not be immediately available for dispatch due to circumstances beyond our control. However, where possible, we will advise you of any delay by advertising the release or campaign (sale) date accordingly. By submitting your order after being advised of such delays, you are accepting such timeframes into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted we will contact you accordingly.

Placing & Accepting Orders

Orders will not be dispatched until payment in full has been received and www.satisfinefoods.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms & conditions herein, www.satisfinefoods.com.au is not responsible, and will not accept liability for any loss or damage arising from a late delivery, or cancellation of an order or a product. We will not accept liability for any loss or damage from items lost, stolen or damaged after delivery has taken place. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an order confirmation for the sole purpose of confirming the details of your offer. Please note that our order confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way. Please check that all the information provided on the order confirmation is correct and that no specific requests are missing. It is your responsibility to ensure that the delivery date, address details and special instructions are input correctly and appear on your order confirmation. For any changes or in doubt please contact us immediately.

Cancellation by Us

We reserve the right not to provide goods or services to you, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms & conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately on (02) 9669-5500. Our agreement with you only comes into existence once we have both confirmed your order and your payment have been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. All orders are subject to our terms & conditions policies. Please refer to our Returns & Exchanges section.